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Consumer Resources - File a Complaint

If you have a dispute with a state regulated financial institution:

First check the frequently asked questions to see if your answer is listed.

If you cannot find an answer to your question listed, you can file a complaint against the institution.

Procedures to file a complaint:

  • Download the Complaint form

  • Complete the form

  • Mail to appropriate address:
     

    Banks:
      Contact:
    State of Alabama Banking Department
    P.O. Box 4600
    Montgomery, AL 36103-4600
     
    Finance Companies, Mortgage Brokers, Pawn Shops/Check Cashers/Other
      Contact:
    Alabama Banking Department
    ATTN: Arlene Baldwin
    Arlene.Baldwin@banking.alabama.gov
    P.O. Box 4600
    Montgomery, AL 36103-4600
    (334) 242-3452

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